Getac Assist

Getac Assist is our fully rugged remote expert solution aimed at assisting field service engineers and technicians with knowledge transfer, remote guidance, inspection, quality control, safety, compliance, and more.

Getac Assist empowers your team with seamless remote assistance and on-the-job training capabilities, elevating efficiency, productivity, and the first-time fix rates. Our robust platform transforms service call performance, providing a reliable and advanced solution that adapts to the demands of field operations.

With Getac Assist your field workers and technicians can stream live video from any worksite, viewed securely from multiple locations. Helping SMEs (Subject Matter Experts) to remotely solve problems that require further inspection or repair, supporting your workforce in real-time. Resulting in less downtime, a lower cost of support and increased efficiency.

The Getac Assist camera is lightweight and versatile, with the ability to be worn or mounted anywhere. Unlike traditional remote assistance solutions that require a user to wear a headset, Getac Assist can be body worn so as not to obstruct the field worker or technician’s vision - allowing them to remain situationally aware, safe, and protected on every job and worksite.

Livestreaming seamlessly with up to 10 hours of battery power, users can trust that Getac Assist will be available when and where it's needed. Operating independently from the local infrastructure, remote assistance is more accessible to the field-based workforce. This is beneficial in scenarios where continuous assistance or monitoring is required over an extended duration.

LIVE STREAM VIDEO

Getac Assist provides real-time video streaming, enabling field-based users to broadcast live video content to participants in the session. This enhances accessibility to expertise, sharing knowledge, insights, and skills between different locations. Creating immersive and engaging experiences for various use cases and industries.

LIVE AND SNAP ANNOTATION

Real-time collaborative annotation on livestream video feeds and static images, allows experts and participants to highlight and discuss specific points during a Getac Assist session. This feature enhances content with dynamic information, such as comments and graphics, providing context or interactivity.

SHARE SCREEN

Screen sharing in a remote expert application allows users to display their device screen in real-time to a remote expert. This feature facilitates collaborative problem-solving, troubleshooting, and knowledge transfer by providing a visual representation of issues. It enhances communication and enables experts to guide users through solutions effectively.

SHARE DOCUMENTS

The "share documents" feature enables users to seamlessly exchange and collaborate on files with experts located remotely. This functionality enhances real-time communication, allowing users to share relevant documents instantly, fostering efficient collaboration and problem-solving in various professional or technical scenarios.

RECORD SESSION

Records the entire remote session, creating a video recording for future review, training, or documentation purposes.

Available with a whole host of accessories - please enquire today!